Terms and Conditions

Oriental House offers a Free Delivery service to islington,camden,city of london,hackney,tower hamlets, If you are not in one of our delivery areas, a message will appear on-screen notifying you.

Payment

Our delivery drivers only carry up to £10 in change, payment must be in £ sterling. We accept the following forms of payment:

  • Cash
  • Credit / Charge cards: Visa and Mastercard are accepted.
  • Debit Cards, such as Delta or Switch are accepted.


  • When payment is available by cheque you will be required to show a valid cheque guarantee card to the delivery person. Please check with your local store who cheques should be made payable to.

    Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

    Ordering & Cancellation of orders

    Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.

    Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery booked.

    Amendments to the content of your order can be made up to 45 minutes before the delivery begins. Amends to the order must be made by phoning the store direct. Your initial payment will be cancelled and a new payment raised.

    The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

    Orders may be cancelled in full up to 45 minutes before the start of the delivery. We will endeavour to issue a refund to your credit card account within 7-10 working days.

    Cancellations within 45 minutes of the start of the delivery window will be charged in full.

    Products

    Side orders are subject to availability. In most cases, Oriental House manager will offer an alternative for any out-of-stock item.

    Although every care is taken, some products may contain nuts. The Desserts, Ice Cream and Ham sold by China Express may contain nut derivatives.

    Although great care has been taken to remove all bones from chicken and ham, some may remain.

    Minimum order value applies. The minimum order value for each store may vary and you will be notified when you reach the basket if your order is below the minimum value.

    Starters, drinks and desserts are only delivered with a Food.

    Delivery times

    Our goal is to provide the Chines food delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering Food at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

    Latest Order Time

    Due to licensing laws, we are unable to accept orders for either delivery or collection less than 20 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.

    Alcohol

    Please notice that we do not sale alcohol to someone under 18 and we will require an ID when we deliver.